FROM THE EDITOR
Feeling Important Isn’t Soft Leadership

If you didn’t know, prior to me joining the PA CareerLink® team, I was a supervisor at the Altoona Best Buy location. I had a lot of fun there, but as the saying goes, all good things must come to an end.

One of the most impactful things that happened when I left was my team’s message to me before I left. They thanked me for leading with kindness and making them feel seen and heard.

This week I want to talk about that idea. The idea of feeling important, or more specifically, making the people you’re around feel important. This can show up in simple ways, like listening, asking for input, or trusting people enough to involve them when things change instead of deciding everything for them.

As I was reading through an article recently, I found myself coming back to that same idea because there’s a lot of talk about new tools and AI, but at the end of the day, it still comes down to trust and inclusion. And despite the technological advances, it’s still the people that make the difference.

By now you know that skills are accumulated by the work you do, the hobbies you enjoy, and through the life you live. Every one of those experiences teaches you something, if you let it.

Shifting Gears…

Key Ideas to Keep in Mind
  • Feeling important comes from trust and inclusion.

    People don’t need praise or charisma. They need to feel listened to and taken seriously.

  • Tools don’t create engagement. People do.

    New technology, including AI, tends to work better when people are involved in how it’s used.

  • Leaders don’t need all the answers.

    Listening, asking questions, and involving people early often matters more than having a finished plan.

The Line Ahead

Does AI make you feel less important?

If you have followed my newsletter, you know that I have spoken a lot about AI and how to use it for your job search. What do we mean when we talk about AI at work? Usually it’s a conversation about speed, efficiency, or what jobs might change. Sometimes it turns into worry about replacement or job loss. What we don’t hear about is something more personal: how all of this feels to the people doing the work.

Feeling important at work isn’t about ego or praise. It’s about trust, and it’s about whether people feel included, listened to, and taken seriously as things change around them. When that piece is missing, even the best tools can create frustration instead of progress.

Research on AI in the workplace helps explain why this matters. Studies that looked at both employees and supervisors found that when employees trusted AI tools and were involved in using them, they didn’t disengage or pull back. Instead, they worked with the tools rather than against them. They collaborated more, performed better, and felt more confident about their careers as things changed.

What stood out was that the technology itself wasn’t the deciding factor. The real difference was how people were treated during the change. When employees felt trusted and included, outcomes improved, but without those feelings, resistance showed up, distrust developed, and progress slowed.

This lines up with a leadership idea that’s been around long before AI entered the picture. People don’t expect leaders to have every answer, and they don’t need long speeches or constant reassurance. What they want is to be heard, respected, and taken seriously as contributors to the work.

Good leaders tend to involve people early. They ask questions, explain why changes are happening, and invite feedback even when plans aren’t fully formed yet. That kind of transparency doesn’t slow things down as some may think. In many cases, it prevents bigger problems later by building trust before frustration takes hold.

The research also points out an important limitation to working with AI. It showed that these technologies improved career satisfaction and job performance, but it didn’t improve overall life satisfaction. That distinction matters because it keeps expectations realistic. Feeling important at work doesn’t fix everything outside of work, and leadership can’t promise that it will.

What it does change is how people show up on the job and how they think about their future at work. People are more likely to invest their energy, adapt to new tools, and see a path forward when they see that despite the advances in AI, their leaders still value them as people and treat them as a critical part of the workplace.

As AI and other tools become more common, the leadership question stays fairly simple. Are people part of the process, or is change just happening around them? One approach builds trust and engagement over time. The other creates distance and resistance.

Feeling important at work isn’t soft leadership. It’s practical leadership. When people feel trusted and included, they contribute more, adapt faster, and stay engaged. That matters no matter what tools are in play.

If you are feeling the weight of a long job search, know that your experience is valid. The research makes it clear that these reactions are common and understandable. Stress builds quickly when work is uncertain, and it can affect every part of daily life.

You do not have to manage this alone. Speaking with PA CareerLink® staff can help you regain focus and reduce some of the pressure. It is a simple conversation that helps you understand your options and plan your next steps with more confidence.

Many people tell us they feel clearer and more prepared after reaching out. If you are unsure about what to do next or need support during your search, contact us. PA CareerLink® is here to help, and all of our services are at no cost to you!

People don’t care how much you know until they know how much you care.

John C. Maxwell

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